Frequently asked questions about The Assistant Room Membership + Concierge. If the answer to your question can’t be found in our FAQs, please email the Membership office here and we’ll aim to respond within three working days or sooner.
Why do you have a wait list?
At The Assistant Room we like to keep things personal. We want you as a member to get the absolute most out of your experience with us and that includes having access to our Founder Jess. Due to the COVID-19 pandemic we have opened our waitlist until January 2021 when we will revert back to operating on a waitlist basis due to the size of our network. This is so that we can keep our efforts focused and help you throughout your time with us to the best of our ability. If we always kept the doors open throughout the year, it would quickly spiral out of control!
How often do you open the wait list?
We usually open the wait list 4 times per year for newbie members to join us. Once we close our doors to new members you must register on the wait list to receive any information on when the doors to the membership open otherwise joining our community of insanely talented and awesome members will not land in your inbox!
Who can be a member?
The Assistant Room is a global lifestyle platform for the Personal and Executive Assistant industry. We welcome anyone and everyone who wishes to pursue their career within the support industry including Front of House, Team Assistants, PA/EAs, Private Support Staff, Event Organisers, HR professionals and more. As long as you feel you would benefit from what is on offer within the tiers advertised, we would love you to join!
Do you offer group memberships?
Yes. If you are a company or part of a large internal network and you are looking to purchase multiple memberships, please contact our membership team here for more information on group discounts.
How long does my membership last?
That’s a pretty easy one! Your membership lasts as long as you want it to and you can cancel at any time however, remember that our waiting list only opens the doors to new member once a quarter so if you decide it isn’t for you you’ll have to wait another 3 months before you can join again.
What do I receive as a member?
You can take a look at all of our membership options here and select the one that works for you, your goals and your budget.
How much does it cost to be a member and how often am I charged?
There are three tiers available to you as a future member starting at £9.99 progressing to £19.99 and then £29.99. Your first membership cost will be deducted from your account when you sign up and then will follow on a rolling monthly debit from your account.
Where can I find my account details and can I change them?
Your account details will be visible to you only when you are on your member dashboard which can only be accessed by a username and password you set upon registering as a member. You can change your details at any time including email address and billing details.
Can I get a refund?
We do not issue refunds for any membership tier. Instead, we offer flexible memberships allowing you to cancel your membership at any time but remember, we only open our doors to new members once per quarter so once you quit on us, it will be a while before you can re-join!
How do I upgrade my membership?
You can upgrade at any time on your membership dashboard to any of the higher tiers.
What kind of discounts are in the tribute lounge?
Our Founder Jess busted her balls to develop exclusive discounts, offers and added value for you to use for personal use and at work to help save the company a bit of cash. You will not find the same offer with any other admin network, giving you access to brands like you have never done before in the Tribute Lounge. She has done this with brands mainly in the UK for the moment which vary across health + beauty, restaurants, hotels, food + beverage and more.
How do I redeem an offer with a brand that will be found in the Tribute Lounge?
You will be guided by each brand deal to know how and where you can redeem that offer. You will be able to access brand offers on product directly yourself, all restaurant and hotel bookings must be made via the concierge desk who you will come to know as the Experience Team.
Is the membership open for people outside of the UK?
Technically yes, although make sure you are aware that our Tribute Lounge currently offers brand discounts that mainly apply to the UK only. All other perks to your membership including access to the Sugar Bowl, online resources and accountability partners can apply to you anywhere in the world.