Whether it’s a company restructure, a new leadership hire, a software rollout, or a global shift like hybrid working, change is a constant in today’s working world. While it can be exciting it’s also one of the biggest sources of anxiety, confusion, and burnout in the workplace and assistants aren’t just a witness to change, you’re often at the heart of it.
You’re the one fielding questions, calming nerves, managing shifting calendars, coordinating teams across time zones, and helping your executive stay focused when everything around them feels uncertain. It’s a lot, but when managed well; change can become a powerful opportunity to lead, influence, and elevate your role.
That’s exactly why in July 2025, we hosted an exclusive global masterclass for our members with Courtenay Hare from CP Consultancy, diving into ‘Change Management for Personal and Executive Assistants.’ This wasn’t theory, it was packed with practical insights to help our members confidently through change, no matter their level or industry.
Here are 5 standout takeaways every PA and EA should know:
Be a Trusted Communicator: In times of change, clear, consistent, and confidential communication is everything. As a PA or EA, you’re often the bridge between leadership and the wider team. Own that role. Your ability to handle sensitive conversations with discretion earns trust – and influence.
Stay Proactive & Get Involved Early: Don’t wait to be invited in. Step up early in the change process. Ask questions. Anticipate needs. Manage logistics before anyone else thinks to. Showing initiative positions you as indispensable from day one.
Support Emotional Resilience: Change isn’t just operational – it’s deeply emotional. Your calm presence and ability to reassure others can create a much-needed sense of stability. Supporting your executive(s) and colleagues through uncertainty is one of the most powerful things you can do.
Use Practical Tools to Drive Change: Stakeholder maps. Project timelines. Sentiment checks. FAQs. These are just a few tools Courtenay shared that help streamline complex transitions. As a PA or EA, using these not only keeps you organised, but positions you as a central figure in change delivery.
Understand and Communicate the ‘Why’: Knowing the purpose behind the change is critical. When you’re clear on the ‘why’, you can communicate with empathy, answer questions confidently, and help others get on board. That’s real leadership.
Want to watch the full session?
This training is just one of 50+ exclusive career development videos inside The Assistant Room membership portal. From expert-led masterclasses to downloadable resources, your personal PA/EA concierge desk, templates, and member-only discounts with some of the worlds biggest retailers, everything we do is designed to elevate you in your career as a Personal or Executive Assistant.
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